Last Updated: September 13, 2026
Welcome to Derma Crux! These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully. If you do not agree with any part of these Terms, you must not use our website or services.
To access certain features of our website, you may be required to create an account. By registering, you agree to:
- Provide accurate, current, and complete information during the registration process.
- Maintain and promptly update your account information to keep it accurate and current.
- Keep your password secure and confidential.
- Notify us immediately of any unauthorised use of your account.
- Be solely responsible for all activities that occur under your account.
When you place an order on our website, you are making an offer to purchase the products in your cart. We reserve the right to accept or reject your order at any time for any reason.
- Pricing: All prices are listed in Indian Rupees (₹) and are subject to change without notice.
- Product Descriptions: We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions or other content are error‑free.
- Availability: Products are subject to availability. We reserve the right to discontinue any product at any time.
- Order Confirmation: After you place an order, you will receive an email confirmation. This does not signify that we have accepted your order – it is a confirmation that we have received it.
- Cancellation: We reserve the right to cancel orders due to pricing errors, stock availability, or suspected fraud.
We accept various payment methods, including credit/debit cards, net banking, UPI, and Cash on Delivery (COD). By providing payment information, you represent that you are authorised to use the selected payment method.
- Billing Information: You agree to provide accurate billing and contact information.
- Taxes: All prices are inclusive of applicable taxes, unless stated otherwise.
- Payment Security: All transactions are securely processed through our trusted payment partners. We do not store your credit/debit card details on our servers.
- Failed Payments: If a payment fails, your order may not be processed. Please contact us for assistance.
We aim to deliver your orders promptly and efficiently. Please refer to our Shipping Information page for detailed information on delivery timelines, charges, and policies.
- Delivery times are estimates and may vary due to external factors.
- We are not responsible for delays caused by courier partners or unforeseen circumstances.
- Risk of loss and title for products pass to you upon delivery.
Your satisfaction is our priority. Please refer to our Refund Policy for detailed information on returns, exchanges, and refunds.
- Eligibility for returns and refunds is subject to our policy.
- We reserve the right to refuse any return that does not meet our policy criteria.
- Refunds will be processed using the original payment method.
All content on this website, including text, graphics, logos, images, and software, is the property of Derma Crux or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
- Limited License: You are granted a limited, non‑exclusive, non‑transferable license to access and use our website for personal, non‑commercial purposes.
- Restrictions: You may not reproduce, distribute, modify, create derivative works, or exploit any content without our prior written consent.
- Trademarks: All trademarks, service marks, and trade names displayed on our website are our property or the property of third parties.
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your data as described in our Privacy Policy.
To the fullest extent permitted by law, Derma Crux shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products. Our total liability shall not exceed the amount paid by you for the product in question.
- No Warranty: Our website and products are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the operation of our website or the quality of our products.
- Indemnification: You agree to indemnify and hold us harmless from any claims arising out of your violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra.
- Dispute Resolution: In the event of a dispute, we encourage you to contact us first to seek an amicable resolution.
- Arbitration: If a resolution cannot be reached, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.
If you have any questions, concerns, or feedback regarding these Terms of Service, please reach out to us – we're here to help!