Last Updated: September 13, 2026
At Derma Crux, we strive to deliver your skincare essentials quickly and safely. We partner with trusted courier services to ensure that your order reaches you in perfect condition. This Shipping Information page outlines our delivery timelines, shipping charges, and policies to help you understand what to expect when you place an order with us.
We currently ship to the following locations:
- Pan‑India Delivery: We deliver to all major cities and towns across India.
- International Shipping: We also ship to select international destinations. Please contact us for availability and rates.
- Remote Areas: Delivery to remote or difficult‑to‑reach areas may take longer than usual.
We offer the following delivery options:
- Standard Delivery: 3–7 business days (for most pin codes).
- Express Delivery: 1–3 business days (available in select cities).
- Same‑Day Delivery: Available in select metropolitan areas for orders placed before 12:00 PM.
- Order Processing: All orders are processed within 24–48 hours (excluding weekends and public holidays).
Please note that delivery times may vary due to external factors such as weather conditions, courier partner delays, or national holidays.
- Free Shipping: We offer free shipping on all orders above ₹999 (within India).
- Standard Shipping: For orders below ₹999, a flat shipping fee of ₹99 will be applied.
- Express Shipping: Additional charges may apply depending on your location and package weight.
- International Shipping: Shipping charges for international orders will be calculated at checkout based on weight, dimensions, and destination.
All orders are packed with care in eco‑friendly, secure packaging to ensure your products arrive safely. Once your order is dispatched, you will receive a tracking link via email and SMS so you can monitor your shipment in real‑time. You can also track your order directly from your account dashboard.
In the unlikely event that your order arrives damaged, defective, or is missing items, please contact us immediately. We are committed to resolving any issues promptly.
- Damaged Packaging: If the outer packaging is damaged upon delivery, please inspect the contents before accepting the delivery. If any product is damaged, please refuse the delivery or take photos and contact us within 24 hours.
- Missing Items: If any items are missing from your order, please report it to us within 48 hours of delivery.
- Incorrect Product: If you receive a product different from what you ordered, please contact us with your order number and a photo of the product.
We will arrange a replacement or refund as per our Return & Refund Policy.
If you have any questions about our Shipping Policy or need help tracking your order, please reach out to us – we're happy to assist you!