Refund Policy

At Derma Crux, we are committed to your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations. This Refund Policy outlines the terms and conditions under which you may request a refund, return, or exchange for products purchased from our website. Please read this policy carefully before making a purchase.

To be eligible for a return or refund, the following conditions must be met:

• Timeframe: You must request a return within 14 days of receiving your order.
• Product Condition: Items must be unused, unopened, and in their original packaging with all seals intact.
• Proof of Purchase: A valid order number or receipt is required for all returns and refund requests.
• Non‑returnable Items: Certain products are not eligible for return due to hygiene reasons (see Section 7).

To initiate a refund, please follow these simple steps:

• Step 1: Contact our customer support team at hello@dermacrux.com with your order number and reason for the return.
• Step 2: Our team will review your request and provide you with a Return Authorization Number (RMA) and return shipping instructions.
• Step 3: Pack the item securely in its original packaging, including all accessories and documentation.
• Step 4: Ship the package to the address provided in the return instructions (shipping costs are the customer's responsibility unless the return is due to our error).
• Step 5: Once we receive and inspect the returned item, we will process your refund within 5–7 business days.

Refunds will be issued to the original payment method used for the purchase. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider. If you paid via Cash on Delivery (COD), we will process a bank transfer or issue store credit – please contact us for details.

If you received a damaged, defective, or incorrect item, we will be happy to exchange it at no extra cost. Please contact us within 7 days of receiving your order with photos of the issue. Our team will arrange a replacement or exchange promptly. Shipping costs for exchanges due to our error will be covered by us.

For hygiene and safety reasons, the following items are not eligible for refund or exchange:

• Opened or used skincare products (including serums, creams, masks, and cleansers).
• Products with broken seals – all products must be returned in their original unopened packaging.
• Sale or clearance items – all discounted or clearance sales are final.
• Gift cards or store credit – these cannot be refunded or exchanged for cash.
• Free promotional items – items received as free gifts with purchase are not eligible for return or exchange.

If you have any questions about our Refund Policy or need assistance with a return, please don't hesitate to reach out to us. We're here to help!

• Email: hello@dermacrux.com
• Phone: +91 98765 43210
• Working Hours: Mon–Sat, 10:30 AM – 9:00 PM

Return Address:
Derma Crux Returns
123, SkinCare Lane,
Pune, Maharashtra 411001