Privacy Policy

At Derma Crux, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By using our services, you agree to the collection and use of information in accordance with this policy.

We may collect the following types of personal information:

• Personal Identification: Name, email address, phone number, shipping and billing addresses.
• Payment Information: Credit/debit card details (processed securely via third‑party payment gateways).
• Account Credentials: Username and password (hashed and stored securely).
• Usage Data: IP address, browser type, pages visited, time spent, and other analytics.
• Cookies: Small data files stored on your device to improve your experience.

We use your personal information to:

• Process and fulfill your orders, including delivery and customer support.
• Send you order confirmations, updates, and promotional offers (you may opt out anytime).
• Improve our website, products, and services based on your feedback and usage patterns.
• Prevent fraud and enhance the security of our platform.
• Comply with legal obligations and enforce our terms of service.

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, understand how you interact with our site, and serve relevant advertisements. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect some functionality.

We do not sell, trade, or rent your personal information to third parties. However, we may share data with trusted service providers (e.g., payment processors, shipping partners, analytics platforms) to operate our business. These parties are contractually obliged to keep your information confidential and use it only for the services they provide to us.

We implement industry‑standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All sensitive data (e.g., payment information) is encrypted using SSL/TLS technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements).
• Opt‑out: Unsubscribe from marketing emails via the link in any promotional message.

To exercise any of these rights, please contact us at hello@dermacrux.com.

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the revised policy.